Frequently Asked Questions
Please take a look below for answers to common questions about our products and materials, how to use them, orders, payment, shipping, and returns.
Products
What is the Bevi Bag?
The Bevi Bag is world’s first crossbody bag with an integrated discreet drinking system consisting of a hydration bladder and a drinking tube with a mouthpiece. It keeps you effortlessly hydrated while merging seamlessly into your adventures and everyday life. Ideal for festivals, travel, and walks. You can check out more details here.
How much liquid does the water bladder hold?
The water bladder has a capacity of 1 liter.
How is the hydration bladder filled?
The water bladder can be unclipped from the tube, removed from the bag and easily filled through a large opening at the top.
Are the water bladder and drinking tubes BPA-free?
Yes, the water bladder and drinking tubes used in the Bevi Bag are made from 100% BPA-free material, so you can drink without worry.
Can I adjust the carrying position of the Bevi bag to suit my needs?
Yes, the position of the Bevi Bag can be easily adjusted to your personal preferences, whether you choose to carry it on your chest, your back, or over your left or right shoulder. For more details, take a look here.
What is the size of a Bevi Bag?
The size of a Bevi Bag ist approximately 33cm x 14cm.
How do I clean the water bladder and the drinking tubes?
Thorough drying and using only drinking water already keeps the Bevi Bag very clean – but for those who want to be extra thorough, we also offer the Bevi Cleaning Kit in our webshop. It includes a drying spreader/hanger for completely drying the water bladder, as well as three additional cleaning brushes (in various shapes and lengths). This allows you to wash and dry every component with regular cleaning agents, reaching every corner. Yep, there’s even a very long, flexible brush for the drinking tube.
Does the Bevi Bag have additional compartments?
Yes, the Bevi Bag has several compartments, including a main pocket for the water bladder and extra pockets for personal items like keys, a phone, or a wallet. Additionally, there is a hidden pouch in the main compartment where you can store an AirTag or similarly sized items.
What materials are used for the Bevi Bag?
The Bevi Bag is made from a material broadly known as vegan leather and consists of PU (polyurethane), PEVA (polyethylene vinyl acetate), and polyester. Our water bladder and drinking tubes are 100% BPA-free.
Where are the products designed and manufactured?
Our products are 100% designed in Austria, where we focus on innovation, functionality, and style. After an extensive search for the right manufacturing partner world wide, we found the highest level of expertise and product quality for our specific needs with a highly reputable partner in China. This manufacturer also works with other well-known, globally recognized brands, ensuring the high standards we require.
Is the Bevi Bag waterproof?
The Bevi Bag is splash-proof, making it suitable for light rain. For extreme weather conditions, we recommend an additional rain cover.
Can drinks other than water be filled into the water bladder?
No, the water bladder and pipes should only be used with water, as other liquids may affect the taste. If you would like to use other liquids, we recommend getting an additional water bladder for that purpose.
Is there a minimum/maximum temperature for liquids that can be used in the water bladder?
Yes, the maximum temperature is +50°C and the minimum temperature is -20°C, so you can safely add ice cubes as well.
How long can the water bladder keep water cold?
The water bladder keeps water cold for up to five hours.
Orders & payment
How can I place an order?
You can go to our Shop, select products, add them to your cart, and proceed to checkout to complete the order.
Can I modify my order after confirmation?
Changes are only possible within a specific time frame. Please contact our customer service via our contact form.
What payment methods do you accept?
We accept all major payment methods, including PayPal, credit cards, Sofortüberweisung, and many more.
Shipping, returns and exchanges
When will my order be shipped?
Orders are typically processed within 1-2 business days after payment is received.
How long will my order take to ship?
After processing (1–2 business days), the following delivery times apply:
Austria: 1 additional day
Germany, Croatia, Poland, Slovakia, Czech Republic, Hungary: 2 additional days
Finland, France, Luxembourg, Romania, Sweden: 3–5 additional days
Bulgaria, Estonia, Latvia, Lithuania, Portugal, Spain: 4–7 additional days
What shipping options do you offer?
We offer free standard shipping for all countries in the European Union.
What should I do if my order is damaged or incorrect?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. More in our Refund Policy.
How can I return items?
Please check out our return and refund policy.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For more info, click here.